Politique de remboursement

Shipping & Returns

 

1.      We send all standard poker size playing card decks in Clear protective plastic cases.  Decks that don't fit in these cases are still packed with care.

2.      Most items ship within 2-3 business days and all packages will have tracking. Estimated deliver time is around 7-14 days . Processing may be delayed during holidays, sale events, or other unforeseen circumstances. If you have a preferred shipping method or require shipping provider, please contact us. In the event a package is damaged upon arrival, we will replace the item.  

 

USA

FREE economy shipping on orders over $199, transit time is 7 - 10 business days. Orders must have a subtotal of at least $199 after all discounts are factored in to qualify for free shipping.

Shipping cost is calculated on shipping method and weight.

 

International

Cost is based on weight and destination calculated at check out.  Customer is responsible for any customs, duties, taxes, or any other fees collected by your local government.  Shipping costs are non-refundable for any reason. Packages returned for any reason are subject to a 15% restocking fee.  Orders may take up to 5 days to process.  Transit time is estimated between 1 - 2 weeks depending on location, but could be delayed due to customs or other unforeseen circumstances.  If you have any special instructions for the customs form please make an order note.

 

Easy 15 Day Returns:  Within 15 days of receiving an item, you may return it unopened for a refund, subject to the following limitations.

  • Shipping fees are not eligible for refund and customers are responsible for return shipping fees.
  • Orders over $100 are subject to a restocking fee of 15%
  • Only items in new unopened condition are eligible for a refund of the product price, less the restocking fee noted above if applicable.  Items that have been opened are not eligible for refund.
  • To initiate a refund, please email us your order number and return tracking number.  We will process your return within two weeks of our receiving the return shipment.

 

Satisfaction Guaranteed - If you have any questions or concerns with your order just contact us and we will make it right, as long as it does not conflict with the policies stated above.